Please review the instructions below for the billing method that you prefer.

Note: Orders cancelled after they have been submitted to CTGT will incur a prorated charge based on the work that has been completed as of the time of cancellation.

For Institutions Located Within The United States

  • CTGT will bill the referring institution for the entire cost of the test ordered.
  • Invoices are generated upon completion of testing.
  • Payment is due 30 days from the date of invoice.
  • Payment may be made by an institution check or money order, or by Visa or MasterCard credit card as instructed on the invoice.

For Institutions Located Outside The United States

  • All invoices and payments must be in U.S. dollars.
  • CTGT will bill the referring institution for the entire cost of the test.
  • Invoices are generated upon completion of testing.
  • Payment is due 30 days from the date of invoice.
  • Payment may be made by bank check or by Visa or Mastercard credit card. Payment may also be made by wire transfer upon prior arrangement with CTGT.  For wire transfers, please contact our office for details.
  • For new international customers, please contact our billing department (billing@ctgt.net) for more information.

Direct Payment By Patients

  • Patients may elect to pay for tests using a Visa or Mastercard credit card or by money order or bank check. Patients in the United States may also pay by personal check. Payments by patients must be submitted with the Requisition Form and specimen.  For international orders, all payments must be in U.S. dollars.
    • For credit card payments, patients must provide complete cardholder information on the Requisition Form and sign the form where indicated.
    • For check and money order payments, simply insert the check or money order in the shipping container along with the Requisition Form and specimen being sent to CTGT.

Patient Insurance Billing

CTGT now participates with health insurance providers but cannot guarantee that any particular provider will reimburse you or CTGT for our testing services.

In order to better serve our clients, CTGT offers benefit investigation and prior authorization services. The benefit investigation process will help determine the patient’s coverage and if prior authorization is required for testing. It will also determine the patient’s cost for testing.

If prior authorization is required, CTGT will work to submit the request on behalf of the provider and patient so that testing can be authorized, performed, and reimbursed without significant delay.

In order to provide all necessary information to the insurance company for both benefit investigation and prior authorization the Prior Authorization Information packet must be completed and submitted to CTGT via fax 484-244-2904 or secure email to HNLPriorAuth@hnl.com. Please be reminded not to send patient information via unencrypted email as email is inherently unsecure.

For general questions on benefit investigation and prior authorization or to verify that CTGT participates with your insurance provider please contact our billing experts at 844-465-2455 or contact your insurance company directly.

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