Please review the instructions below for the billing method that you prefer.

Note: Orders cancelled after they have been submitted to CTGT will incur a prorated charge based on the work that has been completed as of the time of cancellation.

For Institutions Located Within The United States

  • CTGT will bill the referring institution for the entire cost of the test ordered.
  • Invoices are generated upon completion of testing.
  • Payment is due 30 days from the date of invoice.
  • Payment may be made by an institution check or money order, or by Visa or MasterCard credit card as instructed on the invoice.

For Institutions Located Outside The United States

  • All invoices and payments must be in U.S. dollars.
  • CTGT will bill the referring institution for the entire cost of the test.
  • Invoices are generated upon completion of testing.
  • Payment is due 30 days from the date of invoice.
  • Payment may be made by bank check or by Visa or Mastercard credit card. Payment may also be made by wire transfer upon prior arrangement with CTGT.  For wire transfers, please contact our office for details.
  • For new international customers, please contact our billing department (billing@ctgt.net) for more information.

Direct Payment By Patients

  • Patients may elect to pay for tests using a Visa or Mastercard credit card or by money order or bank check. Patients in the United States may also pay by personal check. Payments by patients must be submitted with the Requisition Form and specimen.  For international orders, all payments must be in U.S. dollars.
    • For credit card payments, patients must provide complete cardholder information on the Requisition Form and sign the form where indicated.
    • For check and money order payments, simply insert the check or money order in the shipping container along with the Requisition Form and specimen being sent to CTGT.

Regarding Patient Insurance

IMPORTANT: Connective Tissue Gene Tests (CTGT) does not participate with any health insurance provider, and CANNOT guarantee that any particular provider will reimburse you or CTGT for our testing services.  ALL CASES INVOLVING INSURANCE MUST BE PRE-PAID BY THE PATIENT AS INDICATED ABOVE IN THE DIRECT PAYMENT BY PATIENTS SECTION BEFORE TESTING WILL BEGIN.  CTGT offers two alternatives for patients that wish to be reimbursed by their health insurance provider:

  1. The patient may elect to have CTGT submit a claim to their health insurance provider once testing has been completed. Any funds received by CTGT will be refunded to the patient. CTGT CANNOT SUBMIT CLAIMS TO ANY MEDICARE OR MEDICAID PROVIDER. PATIENTS WITH MEDICARE AND MEDICAID PROVIDERS MUST SUBMIT CLAIMS THEMSELVES (see option 2).
  2. The patient may elect to have CTGT provide them with a copy of their bill, so they may submit a claim to their health insurance provider directly.

To request either of these insurance reimbursement options, ALL of the criteria below must be met:

  • The desired option must be clearly marked in the "Insurance" section of the Requisition Form submitted with the patient specimen.
  • The insured must be a U.S. citizen and the insurer must be a U.S. company.
  • A complete Patient address must be provided in the "Patient Information" section of the Requisition Form submitted with the patient specimen.
  • ALL information in the "Insurance" section of the Requisition Form must be completed.
  • A clear copy of both the front and back of the patient's insurance card must be submitted with the Requisition Form and specimen submitted to CTGT.
  • Signature of the insured is required on the Requisition Form.

IMPORTANT: It is the patient’s responsibility to determine if pre-authorization for genetic testing is required by their health insurance provider before the test order is submitted to CTGT. CTGT recommends that the patient obtain a letter from their health insurance provider indicating that Connective Tissue Gene Tests is authorized to perform the genetic testing. Patients should be aware that pre-authorization does not guarantee payment by the health insurance provider.

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